Mercado Libre
Mercado Libre Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mercado Libre has a 1.9 star rating from 153 customer reviews, 10% would recommend, 75% unfavorable; consumers report high price levels and general dissatisfaction.
Key Takeaways for Future Customers
- Check Mercado Libre reviews and seller history before buying.
- Expect possible refund delays and billing issues; document orders.
- Be cautious selling due to high commissions and payout holds.
Negative Feedback / Risk Areas
- Pervasive customer service failures and unanswered support requests.
- Frequent missing or wrong deliveries and slow refunds.
- Account lockouts and verification problems affecting access.
Positive Feedback
Some buyers note fast delivery and that purchases work fine until an error occurs.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mercado Libre has a 1.9 star rating from 153 customer reviews, 10% would recommend, 75% unfavorable; consumers report high price levels and general dissatisfaction.
Key Takeaways for Future Customers
- Check Mercado Libre reviews and seller history before buying.
- Expect possible refund delays and billing issues; document orders.
- Be cautious selling due to high commissions and payout holds.
Negative Feedback / Risk Areas
- Pervasive customer service failures and unanswered support requests.
- Frequent missing or wrong deliveries and slow refunds.
- Account lockouts and verification problems affecting access.
Positive Feedback
Some buyers note fast delivery and that purchases work fine until an error occurs.
Media from reviews
Iztapalapa, Mexico
I've been waiting for my commissions for over 3 months and time keeps ticking.
- - Payments are delayed with repeated requests and changing instructions.
- - No clear updates or accountability; support is scripted.
I expected delays. I expected verification.
I even expected tax compliance. What I did not expect was a process that seemed to reward patience with more waiting, more uncertainty, and more bureaucracy.
My issue was simple: I earned money through Mercado Libre's Affiliate Program and wanted to receive what I had legitimately earned. Instead, I found myself trapped in a cycle of repeated requests, changing instructions, generic responses, and long periods with no meaningful updates.
I complied with every requirement. I updated my tax information.
I corrected my fiscal data. I followed every instruction provided by Mercado Libre. Every time I believed I had finally completed the last requirement, another step appeared. Every time I contacted support, I had the feeling that my case had been reset to day one.
The most frustrating part was not the waiting itself.
It was the complete lack of transparency. Nobody could clearly explain what was happening, what exactly was still pending, who was reviewing the case, or when the payment would actually be released. When your own earnings are being held, uncertainty becomes far more damaging than the delay itself.
Customer support often felt like an endless loop of scripted replies. Instead of solving the problem, the conversations simply documented that the problem still existed.
A case number without accountability is little more than a reference to unresolved frustration.
Mercado Libre has built its reputation on efficiency, technology, and trust. Ironically, those are exactly the qualities I found missing when I needed them most. A company that processes millions of transactions every day should be capable of providing clear answers about a payment that belongs to one of its own users.
The experience slowly changes the way you think. At first, you ask, "When will I get paid?" Eventually, you begin asking a different question: "Why does this process have to be this difficult in the first place?"
I'm not asking for special treatment.
I'm asking for consistency, transparency, and accountability. If users are expected to comply with every policy, deadline, and verification requirement, the platform should be held to the same standard when handling the money its users have earned.
If you're considering joining Mercado Libre's Affiliate Program, keep records of absolutely everything. Save every email, every ticket number, every screenshot, and every document you submit. I genuinely hope you never need them.
But if your experience resembles mine, you'll be glad you have them.
Trust is not built through advertising campaigns or corporate slogans.
It is built the moment a company has the opportunity to do the right thing when no one is watching. Unfortunately, that was not the experience I had.
User's recommendation: It's better to buy from Amazon.
Fort Worth, Texas
Reclamo por una toma de agua termostato
Buenas tardes, compré una toma de agua, termostato. La temperatura en el tablero marca normal, pero no abre el termostato y se inflan las mangueras del radiador.
Liquea en una manguera por la presión que no abre el termostato.
Inclusive, falló el señalamiento para que funcione el ventilador. ¿Me ayudas, por favor?
User's recommendation: Por favor
Zapopan, Jalisco
Reclamo de cobro en mi cuenta "no compre nada" hice una devolución
Compre un gato hidráulica y no funcionó costo 549 hoy lleve el gato a donde se me indicó para hacer la devolución de la mercancía lo revivieron, pero resivi un cobro de mercado libre por la cantidad de 649 osea en lugar de devolverme el dinero a mi cuenta mercado libre me lo volvió a cobrar exijo me devuelvan mi dinero del gato defectuoso y el dinero que me robaron de mi cuenta
- Ninguna
- Roban en las devoluciones
Preferred solution: Full refund
User's recommendation: No compren en mercado las cosas no sirven y cuando las regresas te roban
Arlington, Virginia
Colchon defectoso
Necesito la devolución de dinero o un articulo. Nuevo porque lo necesito de urgencia tuve que comprar otro colchon
User's recommendation: Talvez
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Monclova, Coahuila
Packaged never arrived
- - The package never arrived despite updates.
- - It was a birthday gift for my father.
- - I want a refund and won't order again due to the runaround.
Look, I've been waiting for my package for a very long time. Every day that I checked, it would say that it would arrive.
It was on its way, and then they would tell me that supposedly the package was already at the station and I was supposed to pick it up. Then they told me not to worry about it because it was on its route to my house. That happened on the 6th, and now it's the 9th, when it's supposed to be here, and it's the last deadline. It's never gotten here, and it was never received, so they've been lying to me.
I just simply want my money back; I don't want anything to do anymore with ordering anything from you guys. I've had too many problems, and they keep on giving me the runaround, lying to me, and acting like I'm being so aggressive against them because I'm angry. That was a birthday gift for my father, and it never arrived.
They seem to just keep on sending me from one person to another and keep ignoring my requests, and I'm tired of it. I just want my money back.
- Items
- Dont commit to customers expectations
Preferred solution: Full refund
User's recommendation: Not happy at all they keep giving me the runaround and wont return my money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute of delivery
- - Order lost in transit; item not delivered.
- - Representative promised a 3-day callback and a replacement; no follow-up or shipment.
I ordered an item on May 1, 2026. *** Libre repeatedly tells me that my item was lost in transit.
A representative stated she would get back to me within 3 days; that was in both May and June. They would ship a replacement, but there was no reply. I am very dissatisfied with contacting a live person.
I disputed with my bank as there was no response. Google contact numbers are not valid.
Preferred solution: Deliver product or service ordered
User's recommendation: Do NOT order from company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Problemas con equipo
- - Verify the DB Drive warranty; avoid intermediaries.
- - Buy only from official stores.
- - If you have a problem, they do not seem to take responsibility.
Validar garantia en un equipo db drive no comprar con intermediarios. Solo las reales tiendas Yo compr4 más de 50 mil pesos en sonido y el vendedor no responde a la garantia que se le está pidiendo. Solo puedes comprar en su tienda y si tienes un problema con tu equipo al parecer no se hace responsable.
- Muy buen servicios
Preferred solution: Garantia del vendedor
User's recommendation: Mejor comprar en la tienda oficial por medio de mercado libre
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am waiting for a refund for a breaker...
- - Waiting for refund for the returned breaker and replacement.
- - Delivery date unclear; conflicting claims on shipment; order 200001****436845.
I usually enjoy very good service and prices from *** Libre. This time I regret to say the service is very poor. *** Libre says they have my order but they refuse to give me a delivery because it appears they have lost the package.
I am waiting for a refund for a breaker I returned. Also, I am still waiting for the replacement.
*** Libre says it has not been shipped, and the seller says *** Libre has it. I was told 5 days, and now I have been waiting for two weeks. This is becoming an emergency. *** Libre is not giving me a firm delivery date.
Please, please, please help me. Order # 200001****436845
- Good prices and usually quick service
- Very difficult to contact a service representative
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Farmers Branch, Texas
They won’t help me over missed purchases
I bought 2 cases of tequila bottles and they only delivered 2 single bottles, their customer service is awful they hung up on me when I called and the messaging help said my case is closed because the product is mot damaged
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rotterdam, South Holland
Selling of pirated models on your site
- - Sellers on the site sell pirated goods and customer service does nothing.
- - In Europe I can’t join or remove items, they claim to protect creators.
Their sellers sell pirated goods on their site and customer service does nothing about it. I designed some paper models that are for free to build by modelers.
I wanted them removed from their site. But since I am in *** I can not join their site. So they redirect me to their brand protection program, but again, being in *** I can not join.
So in short, they allow their sellers to sell pirated goods and do nothing about it. But on their site they claim "We protect your creations as our own" which they clearly do not.
- What pros
- Do not do as they claim and their customer service sucks
Preferred solution: My models are not theirs to sell so I want them removed.
User's recommendation: avoid this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nuevo Vallarta, Nayarit
Resolved: Didn’t receive my package. No one showed up at the time it says they did.
- - No one is answering calls and no one is helping me.
- - I have a video over 128 MB and three photos from when it should have arrived.
Company fixed the issue and I have been provided with full refund. That the item in question was probably lost in transaction, therefore they would refund my item completely. To continue using the company, but if anything, the delivery person should be looked into, as this was probablynot the first time it happened.
Ot took forever to get a response for a package I was told I received, but never received. I sent photos of the time of the driver should have been here, but never showed up . I also have a video showing no show of the driver before the time he specified he was here and until 5 min after the time too.
No one is answering the calls. No one is helping me.
Never received the package. Delivery boy was never there.
I have a video (but its more than 128 Mb) and 3 photos of the time it was supposed to arrive. What can you do to help me?
- Usually have good products
- Unable to contact through application without a proper answer
Preferred solution: Full refund
User's recommendation: If this is not resolved, then I would tell them not to purchase from Mercado Libre
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose Del Cabo, Baja California Sur
Hello, I am locked out of my account. I...
It's tough because there is no customer service number that I could find and no one returned my emails. It's been 3 weeks and i am still locked out of my account.
I can't use it, log in, log out or anything for that matter. I'm going to see if I can open another account reach them that way .
Hello, I am locked out of my account. I am not a seller; I just need to have access to my account to review my recent purchases.
The system is asking me to scan my INE or IFE.
I'm not a Mexican citizen or resident and therefore do not have these documents, which apparently I need before the system will let me back into my account. How can we solve this issue?
- Good selection and prices
- Horrible customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Solidaridad, Quintana Roo
Cobran muchos comisiones
Yo intente vender en mercado libre , pero no es muy rentable. Estas casi obligado vender mas caro y si vendes mas barato casi no ganas nada .
Te cobran muchos comisiones, te retienen impuestos 4% ISR y 8% IVA y tu margin de ganancia es una miseria . En lugar de mercado libe, mejor hacen su propia pagina con Shopfiy y paga por anuncios en facebook
User's recommendation: no venden en mercadolibre
Auctions and Marketplaces Expert Talks
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pinotepa Nacional, Oaxaca
Hola es que quedo hacer un reclamo para...
hola es que quedo hacer un reclamo para una colcho que compre per in la app no mi dija y yo hablado con la ayuda muchas veses y no ayuda en nada
- Normal son buenos
- Pero aves ellos no ayuda
Preferred solution: Full refund
User's recommendation: que una pulde hablar con una persona cundo no pueden ayuda en el chat
Houston, Texas
I still can not return my items.
Very difficult company to deal with.
I have been trying for 7 weeks to return items and have had no success. I took the items to the drop off and they could not even do it.
- Good prices
- Your refund policies are terrible
Preferred solution: Full refund
Morelia, Michoacán
Help setting up account
I am trying to set up an account. I live in *** but have a US phone number and speak English. Please help.
Preferred solution: An account
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