Mercado Libre Phone Numbers and Emails

Customer Service:

  • +55 112 543 4219
    Brazil
  • +52 554 973 7300

Accounting/ Billing:

  • +52 554 163 8310
    Rates and Billing

Headquarters:

  • +55 112 543 4155
    Brazil

Headquaters:

  • +54 114 640 8000
    Mercadolibre, Inc. Arias 3751, 7th flr, Buenos Aires, Argentina
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Mercado Libre Emails:

Accounting/ Billing
Rates and Billing
Customer Service
App Support
Investors/ Franchising
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Mercado Libre Website:

Mercado Libre Help Center:

Corporate Office Address:

Mercadolibre S.R.L
Calle Insurgentes Sur 1602, 9th Floor, Colonia Crédito Constructor, Mayor's Office Benito Juárez
Mexico City, Ciudad De México 03940
Mexico

Mercado Libre Customer Service Reviews

1.5 / 5
Poor
Laurie L Ekt
No customer service whatsoever.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Nonexistent. Impossible to contact them except through the Pissed Consumer website, and you sent me an email saying my message had been read from someone on the company, but I have received NO further news from them or you, except to fill out this form.
I HATE Amazon. Do not want to give my money to Bezos, but if mercadolibre can't resolve this, that's what's been going on ...

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ANGELA R Udp
There is no answer from the company
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Very disappointed of it.
I really needed my delivery on time.
Still waiting for a solution, yet there is no answer at all.

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Christhian T
Estado de envío de paquete

Fui robado por una empresa que utiliza su página para engañar que estamos haciendo una compra segura, utilizando su medio de pago Mercado pago.

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Brad O Yfg
Account

i have had an account with mercado libre for 8ys, i had a cell # change, now for a year i cant get in because i dont have a curp and your photo i.d. to prove its me is not working, not to mention your customer service is not connecting.

M L has about 1000pesos of credit of mine, $599 returned moto part, $499 heart monitor was not in stock.

This has been a horrible experiance so far.
respond,
Mr. Brad Osgood

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How Good is Mercado Libre's Customer Service?

Ellyssa Aqk
Ellyssa Aqk
Feels Disappointed | Mar 25, 2024

Tengo más de 15 días y no puedo entrar a mi cuenta

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Amalia karina C
Amalia karina C
Feels Satisfied | Mar 25, 2024

Quiero hablar con un acesor

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Socrates L Xmg
Socrates L Xmg
Feels Disappointed | Mar 19, 2024

You have not solved my problem yet. You have not given my money back

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Johna Skp
Johna Skp
Feels Disappointed | Mar 16, 2024

Still wating for resolution to my case.

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Rilee Hyq
Rilee Hyq
Feels Disappointed | Feb 27, 2024

Un buen portal , desgraciadamente no he podido lograr que mi anuncio sea publicado

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Kaige Saw
Kaige Saw
Feels Disappointed | Feb 23, 2024

Muy mal

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Summary of Mercado Libre Customer Service Calls

1.9K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Mercado Libre?

Product/ Service Question:

  • “Devolucion de producto”
  • “Interés en un producto”
  • “Por qué ya pague y mi pago no está acreditado y un producto ya no está disponible de los que seleccione y pague”

Shipping and Delivery Question:

  • “Delivery”
  • “Tarjeta de crédito”
  • “Tengo cargos en mi tarjeta ke no e echo”

Activation/ Cancellation Question:

  • “X una cancelacion d una compra y reembolso”
  • “X una cancelacion d una compra”
  • “Porque quiero cancelar mi targeta de credito, porque me perjudica con mercado credito”

Account Question:

  • “Yall r trying to take money from my bank account n dont have an account with yall”
  • “Deleting account”
  • “Cannot get into my account it is blocked”

Payments and Charges Question:

  • “Denunciar un fraude que están haciendo a su nombre”
  • “Invoice”
  • “Unauthorized Transactions in my Debit Card”

Request for Information Question:

  • “Why si mercado libre checking My crédit all the time”
  • “Need to know where my packege is at”
  • “No me an confirmado mi compra que page en el oxxo”

Refund Question:

  • “Purchase refund”
  • “Refund”

Return/ Replace Question:

  • “Return”
  • “Change”

Cards Question:

  • “I can't pay my credit card and it's making my credit look bad”
  • “Credit card problem”
  • “Chsrge on credit card”

Staff Question:

  • “I want to speak to the hiring manager please”
  • “Customer service”
  • “I need a call back serviceAs I can’t call on this number”

Website/ Application Question:

  • “Hello, I found an application on the internet that mention your association with them i would like to know if it legitimate to invest there or not.”

Other Question:

  • “No me llegó mi paquete”
  • “Problema con devolución”
  • “No puedo comprobar identidad”

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